Refund policy
RETURN & REFUND POLICY
FARLLOWE BENSCK
Website: https://FarlloweBensck.store
Email: costumer@FarlloweBensck.store
Market: United Kingdom
1. Introduction
At Farllowe Bensck, we are committed to providing our customers with quality men's casualwear and a fair, transparent shopping experience.
We understand that occasionally an item may not meet your expectations. This Return & Refund Policy explains your rights, how to cancel an order, how to return products, and how refunds and exchanges are handled.
This policy is designed to comply with applicable United Kingdom consumer protection legislation, including:
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Consumer Rights Act 2015.
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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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Applicable consumer protection provisions of the Digital Markets, Competition and Consumers Act 2024.
Nothing in this policy excludes, restricts or otherwise affects your statutory consumer rights.
2. Your Right to Cancel an Online Order
Under the Consumer Contracts Regulations 2013, customers purchasing eligible goods online generally have the legal right to cancel their order without providing a reason.
You have 14 days after the day you receive your goods to notify us of your decision to cancel.
If your order contains multiple items delivered separately, the cancellation period generally begins after you receive the final item.
To exercise your right to cancel, please contact us at:
Email: costumer@FarlloweBensck.store
Your cancellation request should clearly state your intention to cancel your purchase.
You may use the model cancellation form provided at the end of this policy, but you are not required to use it.
Once you have notified us of your cancellation, you have a further 14 days to send the goods back.
Your statutory cancellation rights apply regardless of whether you provide a reason for returning the goods.
3. Return Eligibility
For returns made under your statutory right to cancel, you may inspect and try on clothing in the same way that you would reasonably be permitted to do in a physical retail shop.
We recommend that returned products:
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Are clean and carefully packaged.
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Include their original labels and tags where possible.
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Are returned with any accessories supplied.
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Are protected against damage during return transit.
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Are accompanied by proof of purchase or an order reference.
Original packaging is recommended but is not an absolute condition of exercising your statutory cancellation rights.
We may make a lawful deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning, provided the applicable legal conditions are met.
Trying on clothing to check its size, fit and appearance does not, by itself, invalidate your statutory cancellation rights.
4. How to Request a Return
To arrange a return, please follow these steps.
Step 1 — Contact Customer Support
Email costumer@FarlloweBensck.store with your order number and a clear statement that you wish to return or cancel your purchase.
Step 2 — Receive Return Instructions
Our customer support team will provide the applicable return address and instructions for sending your item back.
Step 3 — Package Your Items
Pack your items securely to reduce the risk of damage during transportation.
Step 4 — Send Your Return
Send your items to the return address provided by our customer support team.
For statutory cancellations, goods must normally be dispatched within 14 days after you notify us of your decision to cancel.
Step 5 — Refund Processing
Once your return has been received, or you have provided evidence of sending it back where applicable, we will process your refund in accordance with the statutory time limits described below.
Please do not send items to an address that has not been designated for returns.
Contacting us in advance helps ensure that your return is directed to the correct location. However, requesting return instructions does not remove or restrict your statutory right to cancel.
5. Refund Policy
Where you validly exercise your statutory right to cancel, we will refund the payments required by law, including the applicable original standard delivery charge.
If you selected a premium or express delivery service, we are not required to refund the additional amount above the least expensive generally acceptable delivery option offered at checkout.
Refunds will be issued without undue delay and, where we have not offered to collect the goods, no later than 14 days after:
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We receive the returned goods; or
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You provide evidence that you have sent the goods back, if earlier.
If we have agreed to collect the goods, the applicable refund deadline is generally 14 days after we are informed of your cancellation.
Refunds will be made using the original payment method unless you expressly agree otherwise.
We will not impose an administration or processing fee for a statutory refund.
The time taken for a refunded payment to appear in your account may depend on your bank or payment provider.
6. Return Shipping Costs
For returns made because you have changed your mind under the statutory cancellation rules, you are responsible for the direct cost of returning the goods, provided we have informed you of this obligation as required by law.
Return shipping costs may vary depending on the carrier, parcel size, weight and destination.
We recommend using a tracked postal or courier service and retaining proof of postage.
Where goods are faulty, damaged, not as described or otherwise fail to conform to the contract, we will cover reasonable return costs where required by applicable consumer law.
We will not require customers to pay return costs that the law places on the retailer.
7. Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, goods must be:
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Of satisfactory quality.
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Fit for their intended purpose.
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As described.
If an item arrives faulty, damaged, incorrect or materially different from its description, please contact:
Please provide your order number and a description of the issue.
Photographs may help us investigate and resolve the matter more quickly, but we will not automatically reject a valid statutory claim solely because photographs have not been supplied.
Where goods do not conform to the contract, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances and applicable law.
We will not impose return restrictions that conflict with your statutory rights.
8. Your Statutory Rights for Faulty Goods
Within the First 30 Days
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that fail to conform to the contract within the applicable 30-day period.
Where the legal conditions are satisfied, you may reject the goods and receive a full refund.
After 30 Days and Within Six Months
If a fault becomes apparent after the initial 30-day period, you may be entitled to a repair or replacement.
Where the statutory conditions are met, and a repair or replacement is unsuccessful, impossible, or cannot be provided within a reasonable time without significant inconvenience, you may be entitled to a price reduction or a final right to reject.
For faults discovered within the first six months, the law generally presumes that the fault existed at delivery unless the retailer can establish otherwise or the presumption is incompatible with the nature of the goods or fault.
After Six Months
Consumer rights do not automatically expire after six months.
However, customers may need to demonstrate that the goods failed to conform to the contract at the time of delivery.
Applicable legal limitation periods may allow claims for up to six years in England, Wales and Northern Ireland, or generally five years under the relevant Scottish prescription rules.
These periods are not automatic product warranties.
9. Exchanges
If you would like to exchange an item for another size, colour or style, please contact our customer support team.
Email: costumer@FarlloweBensck.store
Exchanges are subject to product availability.
If your preferred replacement is unavailable, you may return the original item in accordance with your applicable cancellation or statutory consumer rights.
Where an exchange is required as a legal remedy for non-conforming goods, we will comply with our obligations under the Consumer Rights Act 2015.
Voluntary exchanges for preference or sizing reasons may be handled through a return and new purchase.
10. Non-Returnable Items and Exceptions
Certain products may be excluded from the statutory right to cancel, including:
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Goods made to a customer's specifications or clearly personalised.
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Sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed after delivery.
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Other goods falling within a specific statutory exception.
For example, certain sealed underwear products may fall within the hygiene exception once the seal has been broken.
However, not all clothing or underwear is automatically exempt from cancellation rights.
The relevant statutory exception must apply to the particular product and circumstances.
These exceptions do not remove your rights where goods are faulty, not as described or otherwise fail to meet applicable legal standards.
11. Sale and Promotional Items
Products purchased during sales, promotions, seasonal offers or clearance events retain the same statutory consumer rights as full-price items.
Customers may exercise their legal cancellation rights for eligible online purchases regardless of whether the products were discounted.
Faulty or misdescribed sale items remain subject to the Consumer Rights Act 2015.
We do not exclude statutory refunds solely because an item was purchased at a reduced price.
12. Incorrect Sizes or Change of Mind
If you purchase an incorrect size, select the wrong colour or simply change your mind, you may exercise your statutory cancellation right within the applicable 14-day cancellation period.
Please notify us within the cancellation period and return the goods within the following 14 days.
For voluntary exchanges outside the statutory cancellation period, please contact our customer support team to discuss the available options.
We encourage customers to review the product descriptions and size guides before placing an order.
13. Orders Lost During Delivery
If your order has not arrived, please contact us at:
We will investigate the issue with the relevant delivery provider.
Under the Consumer Rights Act 2015, responsibility for the goods generally remains with the retailer until they come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.
If an order is lost before delivery and the retailer remains responsible, we will provide the appropriate legal remedy.
Customers will not be required to resolve a delivery failure directly with the courier where responsibility legally remains with Farllowe Bensck.
14. Orders Delivered to the Wrong Address
If your parcel has been delivered to an incorrect address due to an error by us or our appointed delivery provider, please contact customer support.
We will investigate and provide the appropriate remedy in accordance with applicable law.
If an incorrect delivery address was supplied by the customer, we will assess the circumstances and assist where reasonably possible.
Nothing in this section limits our statutory obligations concerning delivery and the passing of risk.
15. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Email: costumer@FarlloweBensck.store
We will attempt to stop dispatch and arrange the appropriate refund.
If the order has already been dispatched, you may still exercise your applicable statutory cancellation rights.
We will not charge an unlawful cancellation fee.
16. Partial Returns
If your order contains multiple items, you may request to return individual eligible products.
Refunds for partial returns will reflect the relevant products and any delivery refund required by applicable law.
Where items were purchased as part of a bundle or promotional offer, any adjustment will be handled fairly and consistently with applicable consumer protection legislation.
We will not apply deductions that unlawfully restrict statutory cancellation rights.
17. Refund Deductions
Where permitted by law, a deduction may be made if the value of returned goods has diminished because of handling beyond what is necessary to establish their nature, characteristics and functioning.
Any deduction will reflect the actual reduction in value and will not exceed the amount legally permitted.
We will not impose arbitrary restocking charges or administrative fees for exercising statutory cancellation rights.
Where goods are faulty or otherwise fail to conform to the contract, we will apply the remedies and refund rules required by the Consumer Rights Act 2015.
18. Proof of Purchase
We may request reasonable evidence that the goods were purchased from Farllowe Bensck.
Acceptable evidence may include:
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Order confirmation emails.
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Order numbers.
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Payment records.
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Receipts.
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Other reasonable evidence of purchase.
A physical receipt is not the only acceptable form of proof of purchase.
We will assess the information provided fairly.
19. Customer Responsibilities
Customers should take reasonable care when preparing items for return.
We recommend securely packaging the goods, following the provided return instructions and keeping proof of dispatch.
Customers must not knowingly provide false information in connection with a return or refund request.
These responsibilities do not reduce or override any statutory consumer rights.
20. Our Commitment to Fair Consumer Treatment
Farllowe Bensck is committed to handling returns, exchanges and refunds fairly and transparently.
We aim to ensure that customers receive clear information about their purchases and understand the remedies available to them.
We will not knowingly use contractual terms or procedures that unlawfully exclude or restrict consumer protection rights.
21. Consumer Protection and Applicable Legislation
This policy is intended to operate consistently with the following UK legislation, as applicable:
Consumer Rights Act 2015
Establishes statutory standards for goods and remedies where goods fail to conform to the contract.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Establishes important information requirements and cancellation rights for eligible distance contracts, including online purchases.
Digital Markets, Competition and Consumers Act 2024
Contains consumer protection provisions addressing unfair commercial practices and related business conduct.
Where mandatory consumer protection law provides greater rights than those stated in this policy, the applicable statutory provisions will prevail.
22. Contact Information
For questions about returns, refunds, cancellations, exchanges or faulty products, please contact:
Farllowe Bensck
Website: https://FarlloweBensck.store
Email: costumer@FarlloweBensck.store
Our customer support team will assist you with your enquiry and provide the appropriate return instructions.
23. Changes to This Policy
Farllowe Bensck may update this Return & Refund Policy to reflect operational changes, improvements to our services or amendments to applicable legislation.
Updated versions will be published on our website.
Any changes will be applied in accordance with applicable law and will not retrospectively remove statutory rights arising from purchases already made.
24. Statutory Rights
Nothing in this Return & Refund Policy affects your statutory rights under United Kingdom consumer protection legislation.
Where any provision of this policy conflicts with mandatory applicable law, the relevant legal requirement will take precedence.
25. Model Cancellation Form
Complete and return this form only if you wish to withdraw from an eligible contract. You may also cancel by sending any other clear statement of your decision.
To: Farllowe Bensck
Email: costumer@FarlloweBensck.store
I hereby give notice that I cancel my contract of sale for the following goods:
Goods ordered: __________________________
Order number: __________________________
Ordered on: __________________________
Received on: __________________________
Customer name: __________________________
Customer address: __________________________
Date: __________________________
Signature (only if submitted on paper): __________________________
FARLLOWE BENSCK
Men's Casualwear | United Kingdom
Website: https://FarlloweBensck.store
Customer Support: costumer@FarlloweBensck.store
Your Style. Your Confidence. Our Commitment.