Shipping policy

SHIPPING POLICY

FARLLOWE BENSCK

Website: https://FarlloweBensck.store
Email: costumer@FarlloweBensck.store
Shipping Destination: United Kingdom
Currency: GBP (£)

1. Introduction

At Farllowe Bensck, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

We understand the importance of receiving your order safely and within a reasonable timeframe. This Shipping Policy explains our available delivery methods, estimated shipping times, shipping charges, order processing procedures and your rights regarding delivery.

By placing an order through our website, you acknowledge the delivery information presented during checkout and the applicable provisions of this policy.

Nothing in this Shipping Policy affects your statutory rights under United Kingdom consumer protection legislation, including the Consumer Rights Act 2015.

2. Shipping Options and Delivery Times

Farllowe Bensck offers two shipping options for customers in the United Kingdom.

Standard Delivery — FREE

Delivery Time: 5–12 business days.
Shipping Cost: Free of charge.
Availability: Eligible orders delivered within the United Kingdom.
Service: Standard delivery to the address provided at checkout.

Our Standard Delivery option provides customers with a convenient and cost-effective way to receive their purchases.

Standard Delivery is available at no additional shipping charge.

Express Delivery — PAID

Delivery Time: 5–8 business days.
Shipping Cost: Calculated and displayed at checkout.
Availability: Eligible orders delivered within the United Kingdom.
Service: Priority delivery service.

Express Delivery is designed for customers who prefer a faster delivery option.

The applicable shipping charge will be clearly displayed before the customer confirms payment.

No additional delivery charges will be applied without the customer's agreement.

3. Order Processing

Once an order has been successfully placed, it will enter our order processing system.

During this stage, we may:

Verify payment authorisation.
Confirm product availability.
Prepare and package the purchased items.
Arrange collection by the relevant delivery provider.
Generate shipping and tracking information where available.

Orders are generally processed during normal business operating days, excluding weekends and applicable public holidays.

Processing times may vary depending on product availability, order volume and operational circumstances.

Any material processing delays affecting the agreed delivery period will be communicated to the customer where reasonably possible.

4. Business Days

For the purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding applicable public holidays.

Saturdays, Sundays and public holidays are not normally counted when calculating estimated business-day delivery periods.

The estimated delivery period applicable to your order will be presented during checkout.

5. Delivery Estimates

Our estimated delivery periods are:

Standard Delivery: 5–12 business days.

Express Delivery: 5–8 business days.

These periods are estimates and are not guaranteed delivery dates unless expressly agreed otherwise.

Delivery times may vary due to circumstances such as:

Adverse weather conditions.
Transport disruptions.
Courier operational delays.
Public holidays.
Incorrect or incomplete delivery information.
Exceptional demand during promotional periods.
Customs or border procedures, where applicable.

We will take reasonable steps to minimise disruption and assist customers affected by delivery delays.

Where a delivery deadline has been expressly agreed, or statutory delivery rights apply, those obligations take precedence over general estimates.

6. Delivery Locations

Farllowe Bensck provides delivery services to eligible addresses throughout the United Kingdom.

This may include:

England.
Scotland.
Wales.
Northern Ireland.

Delivery availability for individual addresses will be confirmed during checkout.

Certain remote locations may experience additional delivery restrictions or longer transit times.

Where applicable, any additional charges or material delivery restrictions will be disclosed before the customer places an order.

7. Shipping Charges

We believe in providing clear and transparent delivery charges.

Standard Delivery: Free.

Express Delivery: Paid, with the applicable cost displayed at checkout.

Customers will be able to review their selected delivery method and the total payable amount before confirming their purchase.

We will not impose undisclosed mandatory shipping charges after an order has been accepted.

8. Order Confirmation

After successfully placing an order, customers will receive an order acknowledgement at the email address provided during checkout.

This communication may include:

Order reference number.
Purchased items.
Billing and delivery information.
Selected shipping method.
Order total.
Applicable delivery charges.

Please review your order information carefully and contact us promptly if you identify an error.

9. Shipping Confirmation and Tracking

Once an order has been dispatched, customers may receive a shipping confirmation email.

Where tracking is available, the email will include the relevant tracking number or tracking link.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

Not all delivery services necessarily provide the same level of tracking detail.

If you require assistance locating your parcel, please contact:

costumer@FarlloweBensck.store

10. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that your delivery details include:

Full recipient name.
House or building number.
Street address.
Flat or apartment number, where applicable.
Town or city.
Correct UK postcode.
Contact details where required.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to amend the address before dispatch.

Once an order has been dispatched, address changes may not always be possible.

Any consequences of incorrect address information will be assessed in accordance with applicable law and the circumstances of the delivery.

11. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes, occasional delays may occur.

If your delivery is delayed, please contact our customer support team.

Under Section 28 of the Consumer Rights Act 2015, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into.

If we fail to deliver within the agreed period, customers may have the right to request delivery within an appropriate additional period.

In certain circumstances, including where delivery by an agreed deadline was essential, customers may be entitled to terminate the contract without allowing an additional period.

Where a contract is lawfully terminated due to non-delivery, we will provide the refund required by law without undue delay.

12. Lost Parcels

If your order appears to have been lost during transit, please contact us.

Email: costumer@FarlloweBensck.store

We will investigate the matter with the relevant delivery provider.

Under the Consumer Rights Act 2015, responsibility for goods generally remains with the retailer until the goods come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where the customer independently arranges a carrier that was not offered by the retailer.

Where an order is lost while responsibility remains with Farllowe Bensck, we will provide an appropriate remedy in accordance with applicable law.

Customers will not be required to resolve a courier-related delivery failure independently where legal responsibility remains with us.

13. Damaged Parcels

We take reasonable care to ensure that products are appropriately packaged before dispatch.

If your order arrives damaged, please contact our customer support team.

Please provide your order number and a description of the issue.

Photographs of the packaging or damaged goods may assist our investigation but will not automatically be required as a condition of exercising statutory rights.

Where goods arrive damaged or fail to conform to the contract, we will provide the appropriate remedies under the Consumer Rights Act 2015.

14. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact us.

Our customer support team will review the issue and arrange an appropriate resolution.

Depending on the circumstances, this may include:

Supplying the missing item.
Replacing an incorrect product.
Providing a refund.
Offering another remedy agreed with the customer.

We will not charge customers additional delivery fees to correct an error for which we are legally responsible.

15. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels.

This may occur due to stock availability, fulfilment arrangements or logistical requirements.

Where applicable, customers may receive separate dispatch notifications or tracking details.

Any additional delivery charges must be disclosed and agreed before the purchase is completed.

Customers will not be charged unexpected fees solely because we choose to dispatch an order in multiple shipments.

16. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the delivery provider may:

Attempt delivery again.
Leave a notification.
Hold the parcel at an appropriate collection location.
Contact the recipient to arrange an alternative delivery.

Customers should follow the delivery provider's instructions where appropriate.

If a parcel is returned to us following an unsuccessful delivery, please contact customer support.

Any redelivery charges will be assessed fairly and in accordance with applicable consumer law.

An unsuccessful delivery attempt does not automatically remove the customer's statutory rights.

17. Customs, Duties and Import Charges

Where products are dispatched from outside the United Kingdom, applicable customs procedures and import requirements may affect fulfilment.

Any mandatory taxes, duties or additional charges payable by the customer will be disclosed before checkout where required by law.

We will not impose undisclosed import charges contrary to applicable consumer protection requirements.

Where Farllowe Bensck is responsible for import-related costs under the agreed sale terms, those costs will not be transferred to customers without a lawful contractual basis.

18. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

Email: costumer@FarlloweBensck.store

We will attempt to process your cancellation before dispatch.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights.

Please refer to our Return & Refund Policy for further information.

19. Returns and Shipping Refunds

Customers purchasing eligible goods online generally have a statutory 14-day cancellation period after receiving their goods.

Where a valid statutory cancellation is exercised, the refund must include the original standard delivery charge where required by law.

If a customer selected Express Delivery, we are generally not required to refund the additional amount above the least expensive generally acceptable delivery option offered at checkout.

As Farllowe Bensck offers free Standard Delivery, the additional Express Delivery charge is generally not refundable following a change-of-mind cancellation, unless otherwise required by law.

Different rules may apply where goods are faulty, misdescribed or not delivered in accordance with the contract.

For complete information, please review our Return & Refund Policy.

20. Customer Support

Our customer support team is available to assist with shipping-related enquiries.

You may contact us regarding:

Order dispatch information.
Delivery estimates.
Tracking assistance.
Delayed deliveries.
Missing parcels.
Damaged shipments.
Incorrect delivery information.
Delivery complaints.

Customer Support Email: costumer@FarlloweBensck.store

Please include your order number and a clear description of your enquiry.

21. Consumer Rights and Legal Compliance

This Shipping Policy is intended to comply with applicable United Kingdom consumer protection legislation, including:

Consumer Rights Act 2015

Establishes statutory requirements concerning delivery, responsibility for goods and remedies for non-delivery or non-conforming goods.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Establishes relevant pre-contract information obligations and cancellation rights for distance contracts.

Digital Markets, Competition and Consumers Act 2024

Contains provisions relating to consumer protection and unfair commercial practices.

Nothing in this Shipping Policy excludes, restricts or overrides any mandatory statutory consumer rights.

22. Changes to This Shipping Policy

Farllowe Bensck may update this Shipping Policy to reflect changes in delivery arrangements, operational procedures or applicable legislation.

Any updated version will be published on our website.

Changes will not retrospectively alter delivery terms already agreed under an existing contract without a lawful basis.

23. Contact Information

For further assistance, please contact:

Farllowe Bensck

Website: https://FarlloweBensck.store

Email: costumer@FarlloweBensck.store

Shipping Destination: United Kingdom

Currency: GBP (£)

We are committed to providing clear delivery information and reliable customer support.

FARLLOWE BENSCK
Men's Casualwear | United Kingdom

Everyday Style, Effortlessly Refined.