Terms of service

TERMS OF SERVICE

FARLLOWE BENSCK

Website: https://FarlloweBensck.store
Email: costumer@FarlloweBensck.store
Market: United Kingdom
Currency: GBP (£)

1. Overview

Welcome to Farllowe Bensck.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to Farllowe Bensck.

Farllowe Bensck operates an online retail website offering men's casual clothing, fashion essentials and related accessories.

By accessing our website, browsing our products or placing an order, you agree to the terms and conditions set out below, to the extent that they are applicable and legally enforceable.

These Terms of Service govern the relationship between Farllowe Bensck and customers using our online store.

We are committed to operating in accordance with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable provisions of the Digital Markets, Competition and Consumers Act 2024.

Nothing in these Terms excludes or restricts your statutory consumer rights.

2. Eligibility and Use of Our Website

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding contract or have the necessary consent or authority to do so.

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Provide false or misleading information when placing an order.
Attempt to gain unauthorised access to our systems.
Introduce viruses, malware or other harmful software.
Interfere with the website's security or functionality.
Copy or exploit protected website content without permission or another lawful basis.
Use our services in a manner that infringes the rights of others.

We may take reasonable and proportionate action to prevent misuse of our website.

3. Products and Availability

Farllowe Bensck offers a selection of men's casualwear and fashion accessories.

We aim to provide accurate descriptions, photographs, sizing information and product specifications.

However, minor differences in colour or appearance may occur due to lighting, photography and individual display settings.

Such differences do not affect your statutory rights where goods are not as described or otherwise fail to meet legal requirements.

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will inform you and offer an appropriate solution, including a refund where required.

We reserve the right to modify or discontinue products, subject to our existing contractual obligations and applicable law.

4. Product Descriptions and Sizing

We make reasonable efforts to ensure that product descriptions, measurements, materials and sizing guides are accurate.

Customers are encouraged to review the available size guides before placing an order.

Where a product is incorrectly described, faulty or not fit for its intended purpose, customers retain their statutory rights under the Consumer Rights Act 2015.

We do not exclude responsibility for inaccurate descriptions where doing so would conflict with applicable consumer law.

5. Prices and Currency

All prices displayed on our United Kingdom website are expressed in British Pounds Sterling (GBP).

Prices shown to consumers will include applicable taxes, including VAT where required.

Any additional delivery charges or other mandatory costs will be clearly disclosed before an order is submitted.

We reserve the right to change product prices before a contract is formed.

Once an order has been accepted, we will not unilaterally increase the agreed price unless permitted by law and the contract.

In the event of an obvious pricing error, we will contact you and explain the available options. Any cancellation or correction will be handled in accordance with applicable contract and consumer law.

We will not impose undisclosed charges.

6. Orders and Contract Formation

By placing an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an acknowledgement confirming that we have received your request.

An order acknowledgement does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we send an order acceptance or dispatch confirmation, as clearly identified during checkout.

We reserve the right to decline an order for legitimate reasons, including:

Product unavailability.
Suspected fraudulent activity.
Payment authorisation failure.
Incorrect or incomplete delivery information.
Legal or regulatory restrictions.

If payment has already been collected for an order that we do not accept, we will issue the appropriate refund without undue delay.

We will not cancel accepted orders arbitrarily or in breach of applicable consumer law.

7. Payment Methods

Payment methods available to customers will be displayed during checkout.

All payments must be authorised by the relevant payment provider.

We use applicable payment processing arrangements to facilitate secure transactions.

Customers are responsible for providing accurate payment information and ensuring that they are authorised to use their chosen payment method.

We do not knowingly impose unlawful payment surcharges.

Any payment processing or currency conversion charges imposed independently by a customer's financial institution are governed by that institution's terms.

8. Shipping and Delivery

Farllowe Bensck provides delivery options for customers in the United Kingdom.

Available shipping methods, estimated delivery periods and applicable charges will be displayed during checkout or in our Shipping Policy.

Delivery estimates are provided in good faith and may be affected by circumstances beyond our reasonable control.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into, in accordance with the Consumer Rights Act 2015.

If delivery is delayed, we will comply with applicable statutory requirements, including the customer's rights to request delivery within an appropriate additional period or terminate the contract where legally permitted.

Any additional delivery charges will be disclosed before checkout is completed.

9. Responsibility for Goods During Delivery

Under the Consumer Rights Act 2015, responsibility for the goods generally remains with Farllowe Bensck until they come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where the customer independently commissions a carrier not offered by the retailer.

If goods are lost or damaged while responsibility remains with us, we will provide the appropriate remedy in accordance with applicable law.

Customers should contact our support team if their order has not arrived or has been delivered incorrectly.

10. Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing eligible goods online generally have the right to cancel their contract within 14 days after the day they receive the goods.

Where multiple goods forming one order are delivered separately, the cancellation period generally runs from receipt of the final item.

Customers may exercise this right without providing a reason.

To cancel an order, please contact:

costumer@FarlloweBensck.store

Customers must clearly communicate their decision to cancel within the applicable cancellation period.

Following cancellation, customers generally have a further 14 days to return the goods.

Certain statutory exceptions may apply, including to specified personalised goods and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

Further information is provided in our Return & Refund Policy.

11. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy and applicable United Kingdom consumer law.

Where a valid statutory cancellation is exercised, we will provide the refund required by law, including the applicable original standard delivery charge.

Refunds will be made using the original payment method unless the customer expressly agrees otherwise.

Where goods must be returned, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence of their dispatch, whichever is earlier.

Where we have offered to collect the goods, the applicable refund period is generally 14 days after we are informed of the cancellation.

We may make lawful deductions for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the relevant statutory conditions are met.

Nothing in our returns procedures overrides statutory consumer rights.

12. Faulty, Damaged or Incorrect Products

Under the Consumer Rights Act 2015, products supplied by Farllowe Bensck must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

If an item does not meet these requirements, customers may be entitled to statutory remedies.

Depending on the circumstances, these may include:

A short-term right to reject within the applicable 30-day period.
Repair or replacement.
A price reduction.
A final right to reject.

Where required by law, we will cover reasonable costs associated with returning faulty or non-conforming goods.

Please contact costumer@FarlloweBensck.store if you experience a problem with your purchase.

13. Exchanges

Customers wishing to exchange an item for another size, colour or style should contact our customer support team.

Voluntary exchanges are subject to product availability and our published exchange procedures.

An exchange may be processed through a return and new purchase where appropriate.

Where replacement is required as a statutory remedy for non-conforming goods, we will comply with the Consumer Rights Act 2015.

14. Promotional Offers and Discounts

Farllowe Bensck may offer promotional campaigns, discount codes, seasonal sales and special offers.

Any material conditions, eligibility requirements or expiry dates will be communicated clearly.

Promotional offers may be subject to reasonable restrictions disclosed before purchase.

We reserve the right to withdraw or amend promotions prospectively, subject to applicable law and existing contractual obligations.

Discounted products retain the same statutory consumer rights as full-price products.

We will not engage in misleading pricing or promotional practices.

15. Customer Accounts

Customers may be able to create an account to manage orders and access certain website features.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable precautions against unauthorised access.

Please notify us if you suspect that your account has been compromised.

We may suspend access where reasonably necessary to address security risks, fraudulent activity or serious misuse.

We will not exclude liability where doing so would be unlawful.

16. Accuracy of Customer Information

Customers agree to provide accurate and complete information when placing orders.

This may include:

Full name.
Delivery address.
Contact email address.
Telephone number where required.
Payment information.

Customers should notify us promptly if they discover an error in their order details.

We will make reasonable efforts to assist with corrections where operationally possible.

Any charges or consequences arising from incorrect information will be assessed in accordance with applicable law and the circumstances of the order.

17. Intellectual Property

Unless otherwise stated, the website's original branding, text, graphics, designs, logos and other protected content belong to Farllowe Bensck or their respective rights holders.

Such content may be protected by applicable copyright, trade mark and intellectual property legislation.

Customers may use the website for personal, lawful shopping purposes.

Unauthorised commercial reproduction or exploitation of protected content is prohibited, except where permitted by law or with the relevant rights holder's permission.

Nothing in these Terms restricts rights granted by applicable intellectual property exceptions.

18. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These services may operate under their own terms and privacy notices.

We are not responsible for independent third-party content or services where responsibility does not legally rest with us.

However, we remain responsible for our own contractual and statutory obligations, including those relating to goods sold through our website.

Customers should review relevant third-party terms before using external services.

19. Website Availability

We aim to maintain a reliable and secure shopping experience.

However, our website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

We may update website features, improve security or perform maintenance when necessary.

We do not guarantee uninterrupted website access.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

20. Prohibited Activities

Customers must not use our website to:

Commit fraud or facilitate unlawful transactions.
Distribute malicious software.
Attempt unauthorised access to customer or business information.
Interfere with website security.
Violate applicable intellectual property rights.
Harass or threaten other users or staff.
Engage in unlawful data collection.
Misrepresent their identity for fraudulent purposes.
Conduct activities that violate applicable law.

We may take appropriate action in response to prohibited activities, including restricting access where lawful and proportionate.

21. Privacy and Personal Data

Farllowe Bensck respects the privacy of its customers.

Personal information collected through our website will be processed in accordance with applicable data protection legislation, including:

UK General Data Protection Regulation (UK GDPR).
Data Protection Act 2018.
Privacy and Electronic Communications (EC Directive) Regulations 2003, where applicable.

We may process personal information for legitimate purposes such as:

Processing and fulfilling orders.
Managing customer enquiries.
Arranging delivery.
Preventing fraud.
Meeting legal obligations.
Providing marketing communications where lawfully permitted.

Further information about how personal data is collected, used, retained and protected should be provided in our separate Privacy Policy.

Customers may exercise applicable data protection rights by contacting us.

22. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance and provide relevant shopping experiences.

Where required by law, we will obtain valid consent before placing or accessing non-essential cookies.

Customers will be provided with appropriate information and controls regarding cookie preferences.

Further details should be available in our Cookie Policy or Privacy Policy.

23. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights where liability cannot lawfully be excluded.
Any other liability that cannot legally be excluded or restricted.

We are responsible for losses arising from our breach of contract or failure to exercise reasonable care and skill where liability applies under the law.

Any limitation of liability must be fair, transparent and consistent with the Consumer Rights Act 2015.

We do not seek to exclude liability for foreseeable losses caused by our breach of contract where doing so would be unlawful or unfair.

24. Events Beyond Our Reasonable Control

Occasionally, circumstances outside our reasonable control may affect our ability to fulfil contractual obligations.

These may include severe weather, major transport disruption, natural disasters, significant infrastructure failures or other exceptional events.

Where such circumstances arise, we will take reasonable steps to minimise disruption and communicate relevant information.

This provision does not remove statutory delivery, cancellation or refund rights.

25. Complaints and Customer Support

We aim to resolve customer concerns fairly and efficiently.

If you have a complaint regarding a product, order, delivery, refund or other aspect of our service, please contact:

Email: costumer@FarlloweBensck.store

Please provide relevant information, including your order number and a description of the issue.

We will review your enquiry and respond within a reasonable period.

If a complaint cannot be resolved directly, customers may seek advice from appropriate consumer protection organisations or pursue available legal remedies.

26. Consumer Rights and Unfair Contract Terms

These Terms are intended to comply with the fairness and transparency requirements of the Consumer Rights Act 2015.

We will not knowingly rely upon unfair contractual terms that create a significant imbalance between the parties' rights and obligations to the detriment of consumers, contrary to the requirement of good faith.

Any term found to be unfair or unenforceable will not bind the consumer to the extent provided by law.

The remaining provisions will continue to apply where legally appropriate.

27. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Kingdom, taking into account the relevant legal jurisdiction and mandatory consumer protections.

For customers residing in England or Wales, applicable English and Welsh law and courts will generally be relevant.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and jurisdictional rights available to them.

Nothing in these Terms prevents consumers from bringing proceedings in a court where they are legally entitled to do so.

28. Changes to These Terms

Farllowe Bensck may update these Terms of Service from time to time to reflect changes in business operations, website functionality or applicable legislation.

Updated Terms will be published on our website.

Changes will not retrospectively alter an existing sales contract without a lawful basis.

The Terms applicable to an accepted order will generally be those in effect when the contract was formed.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated in accordance with applicable law.

The remaining provisions will continue to operate to the extent legally possible.

Nothing in this section affects the legal assessment of fairness or enforceability under consumer protection legislation.

30. Entire Agreement

These Terms of Service, together with the applicable product information, order confirmation, Return & Refund Policy, Shipping Policy and other contractual information expressly incorporated into the purchase, form the relevant agreement between Farllowe Bensck and the customer.

This provision does not exclude pre-contractual statements, representations or statutory rights where exclusion would be unlawful.

In the event of a conflict between these Terms and mandatory consumer protection legislation, the applicable legal requirements will prevail.

31. Contact Information

For questions regarding these Terms of Service, orders, payments, shipping, returns or customer rights, please contact:

Farllowe Bensck

Website: https://FarlloweBensck.store

Email: costumer@FarlloweBensck.store

Market: United Kingdom

Currency: GBP (£)

We are committed to providing clear information and fair customer service.

FARLLOWE BENSCK
Men's Casualwear | United Kingdom

Everyday Style, Effortlessly Refined.